| What
is the cost for using South East Asia
Tours service? |
There
is NO CHARGE or service fee to use
South East Asia Tours hotel reservation
service. Back
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| TERMS |
| |
| What
is GCC Market? |
"GCC"
means The Cooperation Council for
the Arab States of the Gulf (GCC)
the countries that are included are
Bahrain, Kuwait, Saudi Arabia, United
Arab Emirates, Qatar and Oman some
hotels get volume business from these
countries the reason these country
nationals have good discounted Preferential
rates or some don't get volume business
from these destinations so they have
higher rates please do check on our
Website for the difference. Back
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| What
is CIS Market? |
"CIS"
means Common Wealth Of Independent
States the countries that includes
are Russia formerly Soviet Union,
Kazakhstan, Tajikistan, Azerbaijan,
Ukraine all others that
are near by. Back
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| What
is HB? |
"HB"
means Half Board, Hotel rates will
be inclusive of Daily Breakfast and
Lunch or Dinner
|
| What
is BB? |
"BB"
means Bed and Breakfast the rates
quoted on the Website is inclusive
of daily Buffet Breakfast. Back
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|
| What
is FB? |
"FB"means
Full Board the rates that will be
quoted to you will be inclusive of
Daily Breakfast, Lunch and Dinner.
Usually we don't advertise FB or Full
board rates on our Website but it
is always subject to your request
we can always quote you what ever
will be your
request. Back
to Top!
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| What
is FIT rates? |
FIT
rates is applicable only for Frequent
Individual Travellers. Back
to Top!
|
| What
is GIT rates? |
GIT
rates is applicable only for Group
Travellers. Back
to Top!
|
| What
is Pan Arab Market? |
Pan
Arab Market countries are Lebanon,
Palestine, Yemen, Syria, Jordan, Libya,
Egypt, Morocco, Sudan and Iraq. Back
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| |
| RESERVATION |
| |
| How
do I make a reservation? |
From
our directory, or from every hotel
details page choose the hotel you
want to stay in and press or click
on "Reservation" Button
at the bottom of each hotel page.
You will be taken into a Reservation
form. On the form, just follow the
instructions. After you fill out all
of the needed information; press the
"Submit Reservation" button.
Back
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| How
long will it take to get a hotel's confirmation? |
If
the space is available, the booking
can be confirmed within 4 to 6 hours.
If no more allotment is available
at that moment, we will make the request
to the hotel. In this case, it might
take 1 or 2 working days (depends
on the hotel's reservations clearing
process) to get the confirmation.
Back
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| What
if the hotel I requested is not available? |
You
will be notified via e-mail if your
requested hotel is not available.
And our travel experts will try to
find hotels of comparable standards,
prices and in the same area (if available)
for your considerations.
Note:
Please fill in alternative hotels
in the reservation form when making
reservation to let us know your preferences
in case of your requested hotel is
not available.
To
avoid disappointment, especially over
high season periods, very early
booking is strongly advised. Back
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| When
I submit my reservation, where does my
request go? |
All
travel arrangements are processed
through South East Asia Tours Reservation
Department of our company. All reservation
will be followed up within 24 hours
with an email and if available, a
service order.Some hotels do not confirm
reservations immediately. In this
case the email you received from our
Reservation staff will not contain
a confirmation number; however it
will contain a Service Order . Your
reservation IS NOT confirmed until
you receive a confirmation number
from us. When we receive the confirmation
number, it will be emailed to you.
Just for our records, we take your
information, it is & will be absolutely
confidential always. And will not
be sold to any third party companies.
Back
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| Once
I have made my reservation, will I receive
any written confirmation from the hotel? |
No.
The email confirmation you receive
from South East Asia Tours is all
you will need. It displays your Service
Order Number. Back
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|
| Can
I make a reservation directly through
the hotel? |
You
can, but the prices displayed on South
East Asia Tours are available only
through our service. If you make a
reservation at the hotel, you will
be charged on average 10% to 50% more.
Back
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| When
do you check availability? |
We
check availability only at the point
of making a
reservation. Back
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|
| Will
you confirm my reservation by fax or phone?
|
Usually
we make confirmations by e-mail, so
please make double sure that you have
provided us the correct e-mail address.
Although if you cannot provide an
email address, we will send the confirmation
by fax. Back
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| |
| PAYMENT
PROCEDURES |
| |
| When
do I need to Pay?
|
Once
we confirm reservation in return E-mail
for you, you will be given Option
date that you need to settle all your
payments on or before this date in
failure to settle all the payments
before the Option date your reservation
will be automatically cancelled. Back
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| If
I failed to settle payments with in due
date can my reservation be still accepted? |
Yes
it will be accepted but can't promise
the same hotel will be available for
your requested dates it is always
subject to availability of the hotel
space and our allocation with the
hotel. Back
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| Why
do I need to fax authorization form and
photo copy of my credit card? |
We
can understand your security concern.
But this is just a way to filter out
any bad transaction and to verify
if the credit card used for the booking
was in fact in your possession and
it was you only who made the booking
and not some body who happen to have
your credit card no. etc. We take
great care while handling your credit
card information and do not share
any of your information with other
vendors and partners. Back
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| Is
the credit card information secure with
South East Asia Tours?
|
Unlike
other companies, we do not ask Credit
Card details from you thru our On-line
Reservation Forms even if the system
is protected by standard secure socket
layer (SSL) encryption. Nowadays,
there are programs that can easily
hack this protection system. Therefore,
to provide your credit cards and personal
informations a 100 % security, we
ask you to send us all the Credit
Card Details by Fax which is a more
secure way to send confidential matters.Back
to Top!
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| Why
South East Asia Tours ask for a Credit
Card Back to Back copy and any valid ID
or passport copy of the Card holder? |
To
prevent fraud cases and give protection
to our clients, South East Asia Tours
and our local Bank Merchant has come
to this agreement mutually to do proper
verification of any transaction before
finally it will be charged to that
credit card. Back
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|
| Once
I decide to Confirm my reservation with
your Company How do I pay? |
When
you receive Confirmation E-mail from
our Reservation staff they send you
same time Credit Card payment form
Thru E-mail you need to fill that
form sign by the card holder and fax
back to us with front and back copy
of the Credit card and Passport copy
of the Card holder to be verified
by our Bank in order to prevent credit
card fraud cases. Back
to Top!
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| What
Major Credit Cards You accept? |
We
accept Visa, Master Card, AMEX and
Diners. Back
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|
| Can
I pay by Bank Transfers? |
Yes
you can pay by bank transfers but
you must pay all the Telegraphic Transfer
Bank Charges that is more or less
US$ 20.00. Telegraphic Transfers can
only be acceptable if you are Arriving
minimum of 10 days prior or else you
need to arrange all the payments
Thru Western Union. Back
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|
If
my payments are not clear or my Telegraphic
Transfer is not received
by you can my reservation be still secured
or hold? |
No,
if we do not receive any payments
with in due date all your reservation
to be cancelled automatically. Back
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| |
| LODGING
RATES |
| |
| Are
taxes and breakfast included in your prices? |
Yes.
Unless noted otherwise, all taxes
and breakfast
are included. Back
to Top!
|
| Do
you offer additional discounts? |
In
the hotel directory check carefully
if there are available weekend special
rates or hot deals for the hotel you
want to stay in. Then click on Hotel
Details to see all these special rates.
Sometimes we can offer additional
discounts, so check always our hot
deals. Back
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|
| Are
your prices by room or by person? |
All
prices in our service are per room,
not per person. For example, a price
for a single means a room with one
person, for a double means a room
with 2 persons, etc. Back
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|
| How
can you offer rooms at such discounted
prices? |
For
two reasons. First, all reservations
are made through South East Asia Tours,
our tourism division, who have negotiated
these favorable rates. Second, we
use the internet to do all the transactions,
which cuts our cost considerably.
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| |
| CANCELLATION
POLICY |
| |
| What
is your cancellation policy? |
1)
If cancellation is notified to us
by fax or email 14 days before check
in date, Full refund less 6 % (Being
Credit Card Processing Fee) will be
Paid back to you. If cancellation
is notified to us less than the mentioned
period above then one night charge
for normal season will be levied and
refund the balance amount less 6 %
and for peak season full cancellation
charges apply.
2)
No show - means no email or notification
of cancellation received to our office
that guest is unable to travel before
the check-in date. Payments are not
refundable and will be forfeited accordingly.
3)
Unused vouchers - No refund provided
in event of cancellation or alteration
for the services mentioned in the
voucher which the guest might decide
not to use once the date of check-in
commences. Back
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| |
| GENERAL
HOTEL POLICIES |
| |
| Can
South East Asia Tours supply a cot or
crib for my room when I travel with children? |
Most
of the hotels have Baby cot or crib
facilities but still South East Asia
Tours Reservation staff will help
you to request or recommend such hotels
that are 100 percent sure to have
these facilities, it is always Free
of cost. Back
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|
| How
do I request an early check-in or late
checkout with the hotel? |
Since
hotel policies regarding early check-in
(generally 12:00 noon) or late checkout
(generally after 12:00 noon) vary
by location and by hotel as it is
always subject to availability of
the hotel, please contact us by e-mail
or by phone prior to your arrival
to make any necessary arrangements.
Back
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|
| |
| Can't
find the answer to your question? |
Email
us your specific question, at helpdesk@southtravels.com
and we will be happy to provide a
prompt response. Back
to Top!
|
